Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What are your standard shipping times?
Most orders are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location, though larger furniture items may require additional transit time.
Do you offer international shipping?
Currently, AF Home ships to addresses within the continental United States. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom furniture and final sale items are non-returnable.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and flexible financing options through Affirm.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged or defective, contact our customer support team within 48 hours with photos of the damage so we can arrange a replacement or refund.